Recently, Verizon ranked leading for customer satisfaction among large enterprise data service customers by J.D. Power and Associates. Now, they are given the highest ranking in overall customer satisfaction among large-enterprise voice service providers.

According to J.D Power and Associates' 2009 Major Provider Business Telecommunications Study - Data Services(SM) "When it comes to customer satisfaction, Verizon Business is a leader in its class". J.D. Power and Associates is a global marketing information services company and a business unit of The McGraw-Hill Companies.

The J.D Power and Associates 2009 Major Provider Business Telecommunication Services Study surveyed U.S home-based, SME (Small Medium Enterprise) and Large Enterprise business customers. It was conducted in January and April of 2009 and was carried out to measure customer satisfaction with providers of telecommunications voice services such as voice over IP (VoIP), call center technologies, toll-free services and long-distance services.
The overall score of Verizon Business is 684 on a scale of 1,000 which is 22 points higher than the large-enterprise segment average score. In this regard, the respondents of the said study concluded that Verizon Business sets the benchmark for five of the six factors used to measure customer satisfaction: performance and reliability, sales representatives/account executives, billing, cost of service and offerings and promotions. Verizon Business scores high in both offerings and promotions and billing factors.

Fran Shammo, president of Verizon Business "This back-to-back J.D. Power and Associates recognition is a testament to our employees. In closing he also said that:
"we are proud to have built a strong global brand that businesses associate with thorough and responsive account management, and we will continue to work to earn their trust and their business".

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction.  The company's quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world's most connected IP network to deliver award-winning communications, IT, information security and network solutions.  We securely connect today's extended enterprises of